GROUND SERVICES
As one of the largest local freight forwarding agents in China, Harmony has strong advantages on ground services, including Customs clearance (export and import), terminal handling (export) and bonded warehouse management (import).
Customs clearance (export and import):
Documents management: Professional and experienced brokers are involved in both document preparation and on-site declaration. With their rich knowledge and experience about the Customs regulations, Harmony ensures a safe and fast clearance process for both import and export shipments.
On-site declaration and inspection: As the communication window between client and government formalities, Harmony staff works with Customs officers at terminals on cargo inspections and reports to client on time about the clearance process. Team members have an average of 5 years of Customs management experience and assist Customs formalities to release cargo and documents in the shortest period of time.
EDI: Manifest and cargo information is uploaded to the Customs system prior to the arrival of cargo for import shipments. Customer services teams at offices are in charge about the data and document handling and customer communication throughout the import process.
Terminal handling (export):
At all Harmony locations, the terminal handling teams rank the top ones locally. In Beijing, Tianjin, Qingdao and Dalian, more than 200 people work in the terminal handling department in cargo handling, pallet building and document preparation. Among the team, over half are granted the handling agent certificate from airlines and security license from air terminal security authority.
As a combination of experienced staff and renovating software systems, Harmony terminal handling teams utilize web-based shipment management system to monitor the handling process, and increase the efficiency and accuracy of pallet-building and data transferring.
Bonded warehouse (import):
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